Refund policy

Roots Renewal Return & Refund Policy

Thank you for choosing Roots Renewal! We are committed to providing high-quality products and excellent customer service. Please review our Return & Refund Policy below.

Return Eligibility

We accept returns for both defective and non-defective products that are new and unused within 30 days of delivery.

We also accept product exchanges within the same 30-day period.

Damaged or Defective Items

If your order arrives damaged or defective, please contact our customer support team within 30 days of receiving your order. To help us process your claim quickly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs showing the damage or defect

If the claim is determined to be an error on our part, we will cover all associated costs and will either:

  • Ship a replacement product at no additional cost, or
  • Issue a full refund.

Returns & Exchanges

Eligible returns and exchanges must:

  • Be requested within 30 days of delivery.
  • Contain products that are new and unused.
  • Be returned by mail or at an approved drop-off location.

We provide a free downloadable prepaid return shipping label for eligible returns, and no restocking fees are charged.

Lost Packages

If your package is lost during transit, please contact us within 30 days of the estimated delivery date. Once the claim is verified, we will arrange a replacement or refund as appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method within 7 business days. Depending on your financial institution, additional processing time may be required before the funds appear in your account.

Exemptions

The following situations are not eligible for refunds:

  • Incorrect Address: Customers are responsible for reshipment costs if an incorrect or insufficient shipping address was provided.
  • Unclaimed Packages: Customers are responsible for reshipment costs for packages returned because they were unclaimed.
  • Rejected by Customs: We cannot issue refunds for packages refused or rejected by customs authorities.
  • Orders Already Prepared for Shipment: Orders that have already entered production or have been prepared for shipment cannot be canceled or refunded.

Late or Missing Refunds

If you have not received your refund after the applicable processing period, please contact our customer support team. We will work with you to determine the status of your refund as quickly as possible.

Policy Interpretation

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For additional assistance, please contact our customer support team or visit our Refund Policy page:

https://rootsrenewalco.com/policies/refund-policy

Thank you for choosing Roots Renewal. We appreciate your business and are committed to making your experience a positive one.