Refund policy

After reviewing the policy below, please contact Support@RootsRenewal.com with all return/refund requests. Thank you for your patience and we will take care of you as soon as posisble.

Thank you for choosing Roots Renewal! We are committed to providing you with quality products and excellent customer service. Please review our return and replacement policy below:
Claims for Damaged/Defective Items: Any claims for damaged or defective items must be submitted within 30 days of receiving the product. Please contact our customer support team with a photograph of the issue and a brief explanation.

Packages Lost in Transit: For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Claims Deemed an Error on Our Part: Claims deemed an error on our part are covered at our expense. We will either replace the item or provide a full refund.

Replacement/Refund Process: If your claim is approved, and you require a replacement, we will have a new order shipped to you promptly. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few business days.

Exemptions:

  • Wrong Address: You will be liable for reshipment costs if the provided address is insufficient.
  • Unclaimed: You will be liable for the cost of reshipment if a shipment goes unclaimed.
  • Buyer's Remorse: We do not refund orders for buyer’s remorse. Returns or exchanges are at your expense and discretion.
  • Rejected by Customs: We do not issue refunds for packages rejected by customs.
  • Product Created, Not Yet Shipped: Orders cannot be canceled and refunded if the product has been prepared for shipment.

Late or Missing Refunds: If you haven’t received a refund yet, please contact our customer support team and we will quickly attempt to identify the issue.

Policy Interpretation: This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For any further inquiries or assistance, please don't hesitate to reach out to our customer support team.

Roots Renewal strives to ensure your satisfaction with our products and services. Thank you for your understanding and cooperation!